Orders
Shipping & returns
- 01
Order placed
You receive an order confirmation by email as soon as your payment is accepted.
- 02
Prepared
Each piece is checked and packed before it leaves us. You are told when it is on its way.
- 03
Delivered
Available delivery options, prices and estimated times are shown at checkout before you pay.
Good to know
- Delivery costs
- Every available option and its price is shown at checkout, before payment, for the address you enter. Nothing is added afterwards.
- Where we send
- If we can deliver to your address, a delivery option appears at checkout. If none appears, we do not currently reach that destination — write to us and we will tell you where we stand.
- Returns
- The conditions and time limit that apply to your order are set out in our refund policy.
- Care on arrival
- Natural fibres travel folded and relax once they are hung. Our guide to living with linen covers washing, drying and pressing.
- Anything else
- Most questions are answered on our FAQ. If yours is not, write to us and include your order number.